Payment and refund policy

The short version: you pay to join a plan. It covers your share of the plan’s costs, or a small RSVP on a free plan. It is charged when the plan happens and is not refunded for cancelling or not coming. If the plan does not happen, you are not charged.

What you pay to join

Every plan shows what it costs to join before you tap to join.

• Plans with costs (a court, a table, lanes, gas for a trip): you pay your share, split evenly among the people going, plus a service fee. Your share also counts as your RSVP.
• Free plans: you pay the RSVP the host set, which holds your spot. Your reliability level can change it: Trusted members pay half the host’s RSVP, and members with a pattern of no-shows pay double.

What you pay is not a deposit. It is not returned when you show up; it pays for the plan you went to.

When you are charged

When you join, we ask your card issuer to authorize the amount, and your bank may show it as pending. If you join more than a few days ahead, we save your card and authorize the amount closer to the day. The charge goes through when the plan happens. Card payments are processed by Stripe; we never see or store your full card number.

Case by case

• You show up: you pay what you agreed to pay to join.
• You cancel, at any time: no refund. Your spot was held for you and the group planned around you. Please still cancel from the plan, so your spot can go to someone else and the host knows.
• You do not show up: no refund.
• You tap join by mistake: cancel within 15 minutes of joining, while the plan is more than 2 hours away, and nothing is charged.
• The host cancels: you are not charged, automatically.
• The plan is cancelled for weather: you are not charged, automatically.
• The plan does not reach its minimum number of people: you are not charged, automatically.
• The host removes you from the plan: you are not charged.

In the rare case a charge already went through for a plan that did not happen, it is refunded in full, including the service fee.

Where the money goes

Your share of the costs goes to the host to pay for the court, the table or whatever the plan needs, plus any host fee they set for running it. The service fee goes to Kept Plans. An RSVP on a free plan is split: 50% to the host and 50% to Kept Plans. Hosts are paid after the plan, through Stripe.

Subscriptions

Kept Plans Plus, Host Pro and Venue subscriptions renew until you cancel. You can cancel any time; your subscription runs to the end of the period you paid for and then stops. We do not refund partial periods, except where the law requires it or where we made a mistake.

Promoted plans

Promoted days are charged when the promotion starts. If the plan is cancelled before a promoted day begins, that day is refunded.

How long things take

When a plan does not happen, we cancel the pending amount or send the refund straight away. How long your bank takes to show it is up to your bank: pending amounts usually disappear within a few days, and refunds usually appear within 5 to 10 business days.

Mistakes and disputes

If you were charged for a plan that did not happen, or charged more than you agreed to, tell us from the plan or write to support@keptplans.com within 30 days. A person will look at the plan and the payment record and put it right. Please contact us before disputing a charge with your bank; it is almost always faster.

Changes to this policy

If we change these rules, we will update this page and the date at the top. Changes never apply to plans you had already joined.