Trust and safety
Meeting new people, with the right guardrails.
Plans with strangers only work if everyone feels safe showing up. Here is everything we do, and everything you can do.
Verification
Verification comes in levels.
The more a person can do on Kept Plans, the more we know about them.
Confirmed email
Everyone. Needed to join any plan.
A card on file
Anyone who pays to join a plan. It ties a real payment card to the account, which quietly keeps out a lot of bad actors.
Verified host
Hosts verify their identity before running bigger plans, paid plans or plans at home.
Where plans happen
Public places, and the address only after you join.
- Plans happen in public places by default: parks, courts, restaurants, cafes, venues.
- New hosts must use public places for their first three plans, with 12 people or fewer.
- Plans at a home are only for verified hosts, and only for activities that allow it, like board games or cooking.
- The public page shows an area, like a neighborhood. The exact address goes only to people who joined.
Location privacy
Your location is yours.
We store your home location rounded to a neighborhood, only to show you nearby plans. Nobody else sees it.
“Where the group is” is off by default. When you turn it on, it only works during a plan, and only for people in that plan. When the plan ends, it stops.
Location check-in uses your position once, at that moment, to confirm you are there.
During a plan
Help is one tap away.
The safety button
In every plan, always visible. It offers your local emergency number first, and alerts our team with the plan details.
Emergency call
For danger or a medical emergency, always call your local emergency number. The button makes it one tap.
Leave any time
You can leave any plan, any time. Leaving for a safety reason never counts against you. Tell us what happened.
Age
18 and over. Some plans, for an age range.
Kept Plans is for adults. Everyone confirms they are 18 or older when they sign up, and we never show anyone’s age.
Plans built around alcohol, like bar nights and tastings, are 21 and over. They are only shown to people who are 21 or older, and venues check ID at the door.
Hosts can also make a plan for an age range, like 25 to 35 or 50 and over. People outside it do not see it and cannot join. Hosts only see that someone fits, never their age, and a birth year can only be changed once.
Reporting and moderation
What happens when you report something.
Tap the three dots next to anyone’s name in a plan, open their profile, or report the plan itself. You can report a person, a plan, a message or a photo, and block someone at the same time, so you never see each other’s plans again.
- You report
It takes a minute.
Pick what happened and add anything that helps. You can report after the plan, too.
- A person reviews
Every report is read by our team.
We look at the report, the plan, and the person’s whole history: past reports, how often people block them, and how often hosts remove them.
- We act
From a warning to a permanent ban.
Depending on what happened: a warning, removal from plans, a suspension, or a ban. Where there is a threat to someone’s safety, we cooperate with the police.
- You hear back
We tell you it was handled.
We cannot always share the details, to protect everyone’s privacy, but you will know we acted.
Block, remove, track
Tools for everyone, not just our team.
Block anyone
From a plan’s guest list or a profile. You stop seeing each other’s plans, profiles and messages, and you cannot end up in the same plan. They are not told.
Hosts can remove guests
Before or during a plan. Remove and block also keeps that person out of the host’s future plans. The guest is not charged, and the spot opens for someone else.
Misuse is tracked
Every report, block and removal is recorded against the person it is about, with held messages and card disputes. When several different people report someone within 30 days, their hosting pauses until a person looks.
Privacy you control
Share as much as you want, and no more.
Profile for people you meet
Set your full profile to people you have met on a plan, or are about to. Everyone else sees your first name, photo and reliability only.
Out of suggestions
Turn off people suggestions and search. Plans you join still show you to that group, and nobody else.
Tell someone you trust
From any plan you join, send the plan, the time, the place and the host’s name to a friend outside the app before you go.
Hosts
Hosts are checked, and kept to a standard.
- Hosts verify their identity before running bigger, paid or home plans.
- After every plan, guests leave private feedback about the host.
- Hosts who cancel often, misdescribe plans or get repeated reports lose hosting.
- Every host agrees to the host guidelines.
Paying to join protects hosts too
A no-show is not just rude. It costs someone.
A host who booked a court for ten and got six is out of pocket, and four people who wanted to play did not get the spot.
When everyone paid their part to join, people who say yes come. And the host who booked the space is not left paying for the empty spots.
Something urgent?
If you are in danger, call your local emergency number first.
For an urgent safety issue with a plan or a person, use the safety button in the plan, or email support@keptplans.com with “Urgent” in the subject line.
Questions, answered
Is it safe to meet strangers?
We build for it. Plans happen in public places, new hosts must start there, the exact address goes only to people who joined, and every plan has a safety button. Trust your gut: you can leave any plan, any time.
What does the safety button do?
It is in every plan. One tap offers to call emergency services and alerts our team with the plan details. Use it for anything from feeling unsafe to a medical problem.
How do I report someone?
Tap the three dots next to their name in a plan’s guest list, or open their profile, or report the plan itself. You can report a person, a plan, a message or a photo. A person on our team reviews every report, and the person is never told who reported them.
Who can see my location?
Nobody, by default. Plans show an area, not an address. “Where the group is” is optional, only works during a plan, and only shows to people in that plan.
How are people verified?
Verification comes in levels. Everyone confirms their email. Hosts verify more before they can run bigger plans or plans at home. The levels are listed on the safety page.
How old do I need to be?
18 or older. Some plans, like bar nights and tastings, are 21 and over, and the venue will check ID at the door.
Is this a dating app?
No. Kept Plans is for doing things with people. There are no swipes, no photo grids and no gender filters. You meet people through a plan, in a group, doing something you both like.