Venue terms

These venue terms apply to businesses that use Kept with a Venue account. They add to the terms of service, which also apply. “You” here means the venue and the people who use its account.

1. Your account

• You must be authorized to act for the business, and give accurate business details.
• You can add staff accounts. You are responsible for what your staff do on Kept.
• Venue subscriptions cost $49 a month or $490 a year, renew until cancelled, and can be cancelled any time. They run to the end of the paid period.

2. Plans at your venue

• Plans you post must be accurate: what is included, the price, the capacity, age limits and any house rules.
• You must honour plans people have committed to. If you have to cancel, cancel from the plan as early as possible; every hold is released automatically and any charges are refunded.
• Plans centered on alcohol must be marked 21 and over, and you must check ID and follow local licensing laws.
• You are responsible for your premises, your staff, food safety and the other obligations of running your business.

3. Payments and payouts

• People pay for venue plans through Kept. Payments are processed by Stripe, and payouts are made to your connected account after the plan.
• Platform fees on paid plans are shown on the pricing page and in your dashboard before you post.
• You must not take payment outside Kept for plans listed on it.
• We may hold a payout while we look into a report or a dispute about the plan.

4. Promotions

Promoted plans cost $5 a day and are always labelled “Promoted”. Promotions must be accurate and follow the community guidelines. We may decline or remove a promotion that does not.

5. Customer data

• You see aggregated numbers, like customers acquired and repeat rate, and check-in lists for your plans.
• You only receive a person’s contact details if they choose to share them with you. That choice can be withdrawn.
• You may use shared details only to contact people about your venue and its plans, must honour unsubscribe requests, and must not sell or pass the data on.
• You must protect the data you receive and delete it when you no longer need it or when a person asks.

6. Conduct

You and your staff follow the community guidelines in how you treat people from Kept. Discrimination against people who come through Kept is not allowed.

7. Ending the account

You can close your Venue account at any time. We may suspend or close it if these terms are broken, if people are put at risk, or if payments are taken outside Kept. Upcoming plans are cancelled and every hold is released.

8. Liability

The limits of liability in the terms of service apply. You are responsible for claims arising from your premises, your staff and your plans, and you agree to cover Kept for claims caused by your breach of these terms or the law.

9. Contact

Venue questions: hello@keptplans.com.